Delivery Timing

Your delivery day depends on your location. You can check your ZIP code on our Delivery page to see your regular delivery day and any applicable delivery fee.

Our local and regional delivery partners operate during normal daytime delivery hours. The goal is always to have your meal kit delivered by the end of the business day, but route volume, traffic, weather and other unexpected circumstances can sometimes cause delays. Because routes can change from week to week, we cannot guarantee a specific delivery time.

You do not need to be home to receive your order. Meal kits are packed in insulated packaging with ice packs to help keep ingredients cold until you can bring them inside.

Help Us Reach Your Door

Please make sure we have the information needed to complete your delivery.

If your home or building requires a gate code, entry instructions, apartment number or other special directions, include those instructions with your order or in your customer profile.

We’ll make every reasonable effort to place your delivery somewhere protected from weather and out of the way when possible.

Weather & Unsafe Conditions

Minnesota has weather. So does the rest of the Upper Midwest. Sometimes quite enthusiastically.

Homegrown Foods and our delivery partners reserve the right to modify, delay or reschedule deliveries when severe weather, unsafe roads or other conditions make normal delivery impractical or unsafe.

We will never ask a driver to take an unreasonable risk simply to keep a delivery on schedule.

When we know that conditions will significantly affect deliveries, we’ll make every reasonable effort to notify affected customers by email.

Unexpected Delays

Traffic accidents, vehicle problems, severe weather, carrier disruptions and other unexpected events can occasionally delay a delivery.

If your order does not arrive when expected, please contact us. We’ll work with our delivery partner to determine what happened and help get the situation resolved.

When Your Order Arrives

Please bring your meal kit inside and refrigerate perishable ingredients as soon as reasonably possible.

If you believe your order arrived unusually warm, damaged, incomplete or otherwise not in good condition, don’t use any ingredient you believe may be unsafe. Contact Homegrown Foods so we can help.

Return Your Delivery Materials

Help us keep costs down—and keep reusable materials in use—by returning your Homegrown Foods delivery packaging.

We take back delivery bags, insulated liners, ice packs and other materials that can be safely cleaned, sanitized and reused. Simply set your materials out on your next delivery day, and your courier can pick them up and return them to us.

If you don’t have another delivery coming up, you can request a prepaid USPS return label from Homegrown Foods.

Specific return instructions are included in your Delivery Day emails.